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Private member DiscussionCustomer Relations

About Communicating with Customers

So, I’m a month and a half into this repair business and so far so good. I think I’ve got more than adequate skills to handle the physical, customers have been coming in and balancing a relationship with starting a new business is going well. But…… The scariest thing is how to handle customers and the things they love. So far, I’ve been able to test the waters on repairing fairly inexpensive, not too attached to instruments, easing my wa…

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Private member
I think this is something that every one who does this job struggles with — probably because there's no good answer. There's no one-size-fits-all. What I do (and probably what most of us do) is explai…
Private member DiscussionCustomer Relations

Telephone Tag Legends

I had lunch with a friend and client this week and we got on the topic of 'who did what and where' in the area, in terms of guitar repair. They brought up something that really felt like an object lesson in how rumors are propagated by people that don't understand the work that we do and I felt compelled to share. This was repeated person to person and originated from the shop it happened at: a certain someone at a certain music store…

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Ian Davlin
Ive done some crazy repairs on some expensive guitars and I've never installed a strap button with any amount of confidence.
Private member DiscussionGeneral Business

Supplementary Income for Looths?

Hey all. I need some advice. When getting started in your career, or even after you're established, what side jobs do you do to help make it all work? Quick background for me. Based in Austin, TX. I've been doing guitar repair evenings/weekends for 14 years now. I've been working an office day job this whole time. Day job pays me $30/hour. As a looth, I charge $70. I can make the equivelent of one day job paycheck loothing in the evening…

6 replies
6 replies
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Private member
Hello Andrew, Thanks for sharing your background and goals. You have a lot going for you, and understand the emotions as you play out scenarios. It's not easy, but small steps may be worth exploring b…