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When chips happen--customers, expectations, and responsibility

Hey all, I am really enjoying digging through the looth group. I have not yet watched all the ding kings vids or read all the amazing comments and articles here, but I've been appreciating some of the loothing for dollars stuff, seeing other people's intake sheets, discussions about dealing with customers, and it led me to this question: How do people deal with customer expectations, liability, and the inevitable accidents that can happ…

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@member some really solid perspective here, thank you. You're so right regarding the bit about some of the more abusive customers being the most obsessed with cosmetics, to paraphr…