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Private member DiscussionShop Organisation

Physical management of work-in-process instruments

A growing work flow in a small shop means I have in-process guitars stacked all over my work surfaces. I need to protect them and keep all the pieces together but also to have them readily accessible, and cases are less than ideal for that. Never mind the caseless guitars. I'd be grateful for advice on containers/stacking/shelves to protect and organize the growing mess. Thanks!

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5 replies
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Private member
If you have the room to go 48 inches deep, this was our solution. Stores lots of projects and all the drawers slide out. Just like at the morgue.😉🙃 Of course you don't have to make it as tall as we d…
Private member DiscussionGeneral Business

Full Service vs. Selective

I’m curious to hear from everyone in the trenches, how they manage repairs they really don’t want to do. At this point I am offering customer work again to a small group of people who know me and have worked with me over the years. I’ve had a few people email that I don’t know, being a little pushy wanting to know price and turnaround time because “I need this by the xxth of the month”. I’ve simply offered them a referral to another sh…

3 replies
3 replies
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i prob turn about 70% of repairs down but i tell them sorry the building business is my priority & truthfully id rather leave les paul breaks , bridge reglue , pickup swap etc to people that do it mor…
Private member DiscussionFinish Repair

When chips happen--customers, expectations, and responsibility

Hey all, I am really enjoying digging through the looth group. I have not yet watched all the ding kings vids or read all the amazing comments and articles here, but I've been appreciating some of the loothing for dollars stuff, seeing other people's intake sheets, discussions about dealing with customers, and it led me to this question: How do people deal with customer expectations, liability, and the inevitable accidents that can happ…

4 replies
4 replies
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@member some really solid perspective here, thank you. You're so right regarding the bit about some of the more abusive customers being the most obsessed with cosmetics, to paraphr…
Private member DiscussionGeneral Business

Continuing Education/Career Advice

Hi everyone, I was hoping to get some advice on training opportunities. My background and situation (briefly), I’m a self-taught guitar tech and electric luthier with 3 years experience (after 20yrs office work). I have a job in a high volume guitar shop doing setups and quality checks on outgoing/sold guitars. The store does repair work but I have not been included in this, despite many requests. I do not believe this is due to skill le…

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4 replies
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Joe, It sounds like you know A LOT more than I did when I started my business. I started it as a side hustle and worked another job during the day, growing skills on nights and weekends and taking on…
Private member DiscussionGeneral Business

Tips/Lessons/Encouragement for new Venture

Hey Everyone! I am on the cusp of starting my own little repair shop from home. For around 8 years I apprenticed for someone who lives about an hour from me and has maintained a busy shop from his home for close to 50 years. The experience was great. I had a never ending supply of stuff to work on and was always watching someone else work on things throughout the day. In the first few years I was going on both my weekend days and would wo…

35 replies
35 replies
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Private member
Hi Corey! I too am just starting out! My shop has been open for about month. Yes, anxiety was high in anticipating whether or not I would get any business at all! Many sceptics ("good side gig but…
Private member DiscussionPaper Work and Drudgery

CRM/POS systems?

Hey all, curious if any of you use a system for managing estimates, invoices, and payments. I have four guys working in the shop so being able to organize workflow is important. We also need to be able scan a credit card when the customer comes to pick up their guitar. Currently (since outgrowing Square Invoices) we are using a free version of Zoho Invoice that can create a trello card for every quote. My guys LOVE using Trello. When th…

11 replies
11 replies
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I've been using RepairShopr for a few years and I really like it. Definitely worth checking out. It has CRM stuff, ticketing, parts, and inventory. It's got workflows to handle intake, estimates, work…