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Private member DiscussionCustomer Relations

What do you do when you get a knock off guitar on your bench?

I have a "fender", which I believe is a knock off, in my shop. I didn't immediately catch that it was a fake, but as I worked on it it's become fairly undeniable, in my opinion. For the neck — the fretboard is made from two pieces of rosewood, the headstock decal doesn't look right, the truss rod is metric, the tuners don't look like a MIA Fender, and there's no walnut plug on the truss access. The model name being wrong is suspicio…

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Ian Davlin
My opinion is to avoid mission creep. Repairing instruments and authenticating instruments are two different jobs. Only one of these jobs are you actually being paid for. I've never experienced any up…
Private member DiscussionCustomer Relations

About Communicating with Customers

So, I’m a month and a half into this repair business and so far so good. I think I’ve got more than adequate skills to handle the physical, customers have been coming in and balancing a relationship with starting a new business is going well. But…… The scariest thing is how to handle customers and the things they love. So far, I’ve been able to test the waters on repairing fairly inexpensive, not too attached to instruments, easing my wa…

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Private member
I think this is something that every one who does this job struggles with — probably because there's no good answer. There's no one-size-fits-all. What I do (and probably what most of us do) is explai…